DELIVERY
RETURNS
Order Processing
Standard order processing takes 1–2 working days prior to dispatch. During large drops or promotional periods, processing may take up to 2–3 working days. You will receive an automated email notification with tracking information as soon as your order has been packed and dispatched.
Pre-Orders: Orders containing a pre-order item will be held and shipped together in full once the pre-order item arrives at our facility. If you require in-stock pieces sooner, please place them as a separate order. Combined orders cannot be split for partial shipment.
UK Domestic Shipping
We offer a range of courier options for delivery across mainland UK. Please note that delivery timeframes apply after standard processing times.
| Courier & Service | Delivery Days | Est. Timeframe | Cost |
|---|---|---|---|
| Royal Mail Standard | Mon – Fri | 1–2 Working Days | £2.95 |
| Evri Standard | Mon – Sat | 1–2 Working Days | £2.95 |
| DPD Next Day* | Mon – Thu (Order before 3pm) | 1 Working Day | £3.95 |
Northern Ireland, Channel Islands, and Scottish Highlands rates match standard pricing, but may be subject to location surcharge fees upon checkout depending on destination postal code.
International Shipping
We partner exclusively with DHL Express and FedEx Priority to ensure reliable, high-speed delivery to our global community.
Duties & Taxes at Checkout:
- Duties & Taxes Included (DDP): All import charges, admin fees, and local taxes are calculated and paid upfront at checkout. We highly recommend this option for seamless, duty-free delivery upon arrival.
- Duties & Taxes Excluded (DDU): You pay only for base shipping upfront. Upon entry to your country, you will be responsible for settling any local duties, import taxes, and administrative fees directly with the courier prior to package release.
| Destination | Courier Service | Est. Transit | Base Rates (Excl. Duties) |
|---|---|---|---|
| Republic of Ireland | DHL Express | 1–2 Days | £14.00 |
| Europe | DHL Express | 1–2 Days | £15.00 |
| USA | FedEx Priority | 1–3 Days | £23.00 |
| Canada | DHL Express | 1–3 Days | £23.00 |
| Australia | DHL Express | 2–4 Days | £32.00 |
| UAE | DHL Express | 2–4 Days | £35.00 |
Delivery Terms, Refunds & Conditions
- Original Shipping Fee Deductions: Please note that initial shipping fees paid at checkout are strictly non-refundable and will be deducted from your total refund amount once a return or return-to-sender item is processed.
- Delivery Disputes: Any claims regarding missing or damaged parcels must be submitted to our Customer Care team within 3 days of the marked delivery date. Due to strict courier insurance constraints, claims made past this window cannot be accommodated.
- Next Day Service Guarantee: Priority dispatch services prioritize processing times. While transit usually occurs next business day, overall delivery timelines are subject to external carrier variables (e.g., transit delays, customs holds, or extreme weather events).
- Unpaid Duties & Refused Shipments: If a package is returned to us due to unpaid import duties, taxes, or an invalid address, a refund will be issued for the original items minus original shipping fees and any return transit charges incurred from the courier.
Thank you for shopping at With Tags. We want you to love every piece you order. If something isn’t quite right, we are here to help you process your return smoothly.
Returns
- You have 14 calendar days from the date your package is delivered to initiate and send back your return.
- To be eligible for a return, your item must be unworn, unwashed, unaltered, and in the exact condition you received it—new, with tags.
- All items must be returned in their original packaging with all original brand tags intact.
How to Make a Return
UK Returns:
- Start Your Return: Head to our UK Returns Portal here. Be sure to use the email address associated with your original order.
- Select Items: Choose the item(s) you wish to return and select a reason from the dropdown menu.
- Choose Your Courier: Select your preferred drop-off location. All UK return options are completely printer-less—you’ll receive a digital QR code to scan at your local drop-off spot. (Prefer a physical label? You can print one directly from the portal).
- Ship It Back: Securely package your item(s) and drop off your parcel at your selected carrier location.
Please Note: All return postage costs are the responsibility of the customer. Please note that original shipping costs paid at checkout are non-refundable and will be deducted from your final refund total. Customers are also responsible for properly packing and protecting items during transit—we recommend obtaining proof of postage when dropping off your package.
Refunds
- Once your package arrives at our warehouse, our team will inspect the item(s) to confirm they meet our return criteria.
- Upon approval, your refund will be processed back to your original method of payment, minus the original shipping charges.
- Please allow standard bank processing time for the credit to reflect in your account, depending on your card issuer's policies (typically 5–10 business days).
Shipping
Return shipping details, drop-off instructions, and carrier options will be generated when you submit your request through our online portal here.